Privacy Policy
1. Our Commitment to Your Privacy
At Nuakh, we are committed to protecting your personal data and respecting your privacy. We handle all information with transparency, integrity, and care, ensuring it is used responsibly and securely at all times.
This policy outlines how we collect, use, and protect your data in line with the UK GDPR and the Data Protection Act 2018.
2. Who We Are
Nuakh operates as a property management and guaranteed rent provider, working with landlords, tenants, local authorities, and partners to deliver secure and compliant housing solutions.
We are registered with the relevant regulatory bodies, including the Information Commissioner’s Office (ICO) and the Property Redress Scheme (PRS).
3. Information We Collect – Landlords
To deliver our services effectively, we collect key information from landlords, including:
-
Contact details such as name, address, email, and phone number
-
Proof of property ownership and required permissions
-
Safety and compliance documents (e.g. EPC, Gas Safety, EICR)
-
Bank details for rent payments and relevant tax information
4. Information We Collect – Tenants & Occupants
-
We collect data to ensure safe, suitable, and sustainable tenancies, including:
-
Identification for Right to Rent checks
-
Financial information such as income or benefit details
-
Household information to meet occupancy standards
-
Relevant support needs to help maintain successful tenancies
-
Contact details for maintenance and property access
5. Partnerships & Consultancy
Where we work with local authorities, charities, or partners, we may process professional and organisational contact information to support collaboration and deliver housing solutions.
6. How We Use Your Data
We only process personal data where we have a lawful basis to do so, including:
-
To fulfil contracts and manage tenancies
-
To meet legal and regulatory obligations
-
To improve services and provide tenant support
-
In rare cases, to protect an individual’s vital interests
7. Data Security & Retention
-
Your data is stored securely using encrypted systems and restricted access controls.
-
We only retain information for as long as necessary, typically up to six years after a contract ends, to meet legal and regulatory requirements.
8. Your Rights
You have the right to:
-
Access the data we hold about you
-
Correct inaccurate information
-
Request deletion of your data where applicable
-
Restrict or object to how your data is used
-
Request transfer of your data to another provider
9. Contact Us
If you have any questions about this policy or wish to exercise your rights, please contact us directly and we will respond promptly.
Partner with Us
At Nuakh, we believe safe and stable housing is essential. We work to bridge the gap between property owners and social housing providers, creating partnerships that deliver quality homes for those who need them most.
We do prefer email or call but if you need to send us a letter here’s our address:
Mobile: 07961 721 455
Email: office@nuakh.ltd
Address:
Nuakh Ltd,
69a Barton St,
Tewkesbury
GL20 5PY